---
title: "Troubleshooting: Customize Button Not Appearing on Product Pages"
description: Fix a missing Shopify Customize button by enabling the app embed, checking if the product is active, and verifying your subscription status.
---

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# Troubleshooting: Customize Button Not Appearing on Product Pages

## If the Customize button is missing from your product page, first ensure the NetSource Configurator app embed is toggled on and saved within your Shopify theme settings. You should also verify that the specific product is listed under the Active tab in the app rather than being archived. Check your app dashboard to confirm your subscription status is either Active or in a Trial period, as the widget will not load if the plan is expired.

### Symptom

The **Customize** button (or whatever label you have set) is not displaying on your product page.

**Checklist**

1. **Check the theme extension is enabled.** In Shopify Admin, go to **Online Store → Themes → Customize → App Embeds**. Confirm that **NetSource Configurator** is toggled on. If not, enable it and save.
2. **Confirm the product has an active configuration.** In the app, go to **Products** and confirm the product appears on the **Active** tab (not Archived).
3. **Check your subscription status.** Go to the **Dashboard** and confirm your plan status is **Active** or **Trial**. If the subscription is cancelled or expired, the widget will not load.
4. **Hard-refresh the product page.** Press **Ctrl+Shift+R** (Windows) or **Cmd+Shift+R** (Mac) to bypass browser cache.

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